For your convenience, we offer several ways to order:
(8:00 a.m. – 5:00 p.m. MT Monday to Friday)

Telephone: (780) 438-3044
Fax: (780) 436-1573

If you send an order by fax, you may call us the next business day to verify that your order has been received and is being processed, however this is not required.

Mail: Creative Concepts
4404 – 94 Street
Edmonton, AB
T6E 6T7

E-Mail: creative@creativeconcepts.ca

What if I have a problem while placing an order OnLine?
If you are not sure how to complete your order, click on “View Cart” to receive further instructions or contact a Customer Service Representative at (780) 438-3044 (8:00 a.m. – 5:00 p.m. MT, Monday to Friday).

How do I cancel or modify my order once it has been placed?
Orders are processed very quickly. If you change your mind once your order has been submitted, please contact a Customer Service Representative as soon as possible and we will make every effort to accommodate your request.

What are the payment methods accepted?
Online & Fax: Visa, MasterCard or American Express credit cards.

Please note that the charge on your credit card statement will appear as Creative Concepts DVR Inc. Creative Concepts is the fulfillment house that completes the shipment of the merchandise available for sale.

Mail Orders – Money order payments made payable to "Creative Concepts” or any of the credit cards listed above.

Fax Orders – any of the credit cards listed above.

When will my credit card be charged?
We charge your card once your order has been reserved with all the merchandise requested. This is typically within 48 hours of receiving your order.

What do I do if my credit card information is declined?
Once we have verified that the name, credit card number and expiration date have been input correctly, we will place a telephone call notifying you of the declined status. We are unable to provide information on why a card might have been declined. Occasionally, a credit card purchase is authorized at the time an order is placed, but declined at the time of shipping, which may be due to the expiry date on your credit card. We regret that this is not a situation that we can foresee or control, and recommend that you contact your issuing bank if this should occur. Once you have provided us with revised information we will reprocess the order.

If I ordered an item, and it is on back order – will you ship it to me when it is available?
If an item is on back order, your entire order will be held until your order can be completely fulfilled and shipped.

How do I cancel an order for an item that is on back order?
Please contact a Customer Service Representative at (780) 438-3044 (8:00 a.m. – 5:00 p.m. MT) Monday to Friday or e-mail us at creative@creativeconcepts.ca

We will gladly cancel your order for you, or help you select a comparable item that is available for immediate delivery.

Gift Giving
If you would like to send merchandise as a gift to an alternate address, please follow these steps:
Shipping Address ~ All you have to do is provide us with the alternative shipping address on the order form. The site provides a separate area for billing and shipping information. Complete only the billing information section if that is the location your shipment is to be sent. If you would like your order shipped to an alternate address, simply fill in the appropriate billing information and then proceed to fill in the “ship to” information. This will allow your purchase to be charged and shipped accordingly.

Returns
Your satisfaction is important to us. If you are dissatisfied with your purchase, please do not hesitate to contact our returns department at (780) 438-3044 within 72 hours of receiving the item to obtain a “return authorization” (RA) number and be informed of the return procedure.

How do I return a gift?
Returns can be processed without a receipt, if we can locate the purchasing information in our database. Please call us at (780) 438-3044 and we will search our database for the original order. We will need to know the name of the person who bought the gift for you. If we are unable to match your item with an order in our system, we regret that we will not be able to process your return unless the gift giver can provide documentation. However, if we can locate an order, the original purchasing credit card will be credited.

When can I expect to receive a credit for my return?
Refunds will be given to the original purchasing credit card for the purchase price shown on your receipt, less shipping and handling charges. (Some service charges may apply). We will process the return and credit your account within 48 hours of the receipt of your returned item. However, depending on your credit card company’s policy, it may take one to two billing cycles for the credit to appear on your statement. For purchases made via cheque or money order, refunds will be given by issuing a cheque to the original purchaser. Please allow up to 2 weeks to receive the cheque in the mail.

What do I do if my order was shipped incomplete, or if I received the wrong item?
If you receive an order that is incomplete or if the wrong item was shipped, please let us know. Customer Service Representatives are available to assist you Monday to Friday (8:00 – 5:00 p.m. MT). They can be reached at (780) 438-3044

Shipping Time
Based on the destination, for mail-in orders, please allow up to 4 weeks for delivery. For fax and online orders, please allow up to 2 weeks for delivery. Merchandise will be shipped via courier.

How are taxes calculated on my order?
Taxes applied to your order will depend on the billing information. All orders will be charged 6% GST.

Who is Creative Concepts DVR Inc.?
Creative Concepts is a promotional merchandise fulfillment house that has been hired to administer and handle the fulfillment of the “Online Store”. Creative Concepts DVR Inc. is located in Edmonton, Alberta.